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At Officeworks your safety and satisfaction is our priority.
It is our goal that every product you purchase is safe to use as intended and free from defects. We work closely with our suppliers to ensure products identified as being unsafe or defective are listed here and withdrawn from sale. All national product safety recalls are listed on the Product Safety Australia website.
WDPRGEN1TB, WDPRGEN2TB, WDPRGEN3TB, WDPRGEN4TB
11 May 2020
What should I do?
Cease using Power Supply APP524-051240U immediately by turning off GPO (general power outlet), disconnect the adaptor from supply, store power supply securely. Customers may continue to use their hard drive products without the power supply.
Contact Western Digital to receive a replacement and information regarding safe disposal of the power supply on 1800 429 861, (Monday to Friday,8.30am and 5pm AEST) or via the email submission form at https://support.wdc.com/support/case.aspx.
What is the issue?
There is a risk of electric shock with the power supply when used with the adapter for Australia or New Zealand. If the power supply is assembled incorrectly, live parts can be exposed, which does not comply with the electrical safety standard.
The hard drive and SSD themselves and any other accessories such as USB cables are not affected.
GTIN – on the packaging
Sold in Australia from September 2018 to March 2019
The batteries supplied are not in suitable child-resistant packaging, also when used the battery may not be secured sufficiently. The product does not include warnings or emergency contact information. A child may swallow a button battery, which could result in serious injuries or death.
Consumers should immediately remove the batteries and ensure these are adequately secured out of reach of children.
Consumers may alternatively return the charger to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.
EPV300, EPV330, EPV37SCAN & EPV370SCAN
The recall only applies to products sold at Officeworks between 2010 and mid-2014.
If both (A) and (B) below are met, you have an affected AC adapter. STOP using the AC adapter immediately and disconnect the power source at the power point.
A) The part number of the AC adapter (found on the label) is "EADP-16CB E". and B) The first four numbers of the SERIAL No. (found on the label) is inclusive of and within 1001 ~ 1248. For instructions on how to identify whether a product is affected by this recall, consumers can visit https://www.epson.com.au/product_notices/scanner_notice.asp
A component of the insulating resin in the DC Plug may cause the Adapter to overheat, melt, smoke or ignite.
If the Adapter overheats this may cause harmful smoke or odours, or an electrical fire, increasing the risk of injury or death.
Consumers should stop using the product and unplug it from the wall socket.
For further information, affected consumers can contact Epson on its toll-free number 1300 059 685 (9am - 5pm AEST, Monday to Friday) to arrange for a replacement Adapter.
COPB36C1 & COPB36C2
The recall only applies to products sold at Officeworks between September 2018 and January 2020.
The battery inside the power bank may overheat and catch fire. If this occurs there is a potential risk of fire and electric shock.
Consumers should immediately stop using the product and return it to their nearest Officeworks store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.
Sold in Australia from 4 December 2017 to 22 February 2019
There is potential on some units for the faceplate to separate from the body of the AC plug head and expose live parts. Risk of electric shock.
Do not attempt to unplug the charger without switching off the power at the power source.
Do switch off the power to the charger before attempting to remove it from any socket outlets. If you are not certain that the power has been switched off, seek qualified help to confirm the power is off and to remove the charger safely.
Contact Targus Australia Pty Ltd at firstname.lastname@example.org or 1800 641 645 to arrange a free replacement (or refund if replacement is not available).
Contact Details: For more information about the recall, consumers are invited to contact Targus Australia Customer Service at email@example.com or 1800 641 645.
This is not a recall
If the projectors are ceiling or wall mounted in a location that can result in their exposure to smoke, steam or vapours containing oils and solvents, the plastic casing can be weakened near where the projector
is attached to the ceiling mount and the plastic may crack.
If this occurs, the projector may fall from its mounting. Locations where these exposures are most likely to occur include
near kitchens or near exhaust extraction fans.
Consumers who have a projector installed in an environment such as near a kitchen or an exhaust extraction fan, should contact Epson on 1300 655 723 (Monday to Friday, 9am-5pm) to seek advice and if necessary arrange for a site inspection.
Consumers with affected projectors will be given a free inspection service and the installation of a safety wire to secure the projector to the ceiling mount.
Recall Date, 21 June 2019
Some batteries in older generation 15-inch MacBook Pros may overheat.
What are the hazards?
Potential fire risk
What should consumers do?
Consumers can use the serial number lookup tool on Apple’s website, to determine if their 15-inch MacBook Pro is affected by the recall. First check to see which 15-inch MacBook Pro you have. Choose ‘About This Mac’ from the Apple menu in the upper-left corner of your screen. If your model is “MacBook Pro (Retina, 15-inch, mid 2015)”, visit Apple's website and enter your computer’s serial number to see if it is included in this recall. If your MacBook Pro is included, stop using it and follow the instructions at Apple's website to have your battery replaced free of charge. For further information, or to contact Apple Support, visit Apple's website
30 April 2018
Manufactured between 10 September 2016 and 13 October 2017, and sold up until 30 April 2018.
In some products a yellow protective cap may have been left on one of the two smoke sensors during the manufacturing process. The yellow protective cap compromises the smoke alarm's ability to detect smoke, which can increase the risk of injury and/or property damage in the event of a fire.
Inspect the alarm for the presence of a yellow cap, as per image below. If no yellow cap is present, reinstall the smoke alarm and no further action is needed.
If a yellow cap is present, contact Quell for further instructions and to receive a free replacement. Do not attempt to take apart the alarm, open the casing, or otherwise remove the yellow cap yourself. Reinstall the smoke alarm and only return the affected smoke alarm after you receive and install the replacement.
For more information about this recall, visit the Quell website.
Affected 2-pin AC adapters have the following G Part Numbers: G71C0009S210, G71C0009T110, G71C0009T116 and G71C0009T210.
22 June 2018
Supplied from July 2011 to October 2015 with certain Toshiba laptops.
The DC-IN plug of the AC adapter may overheat and cause a fire when the material contained within the plug deteriorates over time.
Turn off your laptop at the wall socket and unplug the 2-pin AC adapter immediately. Visit Toshiba’s website to determine if your adapter is affected and if so, register to return it for a free replacement adapter.
8 March 2018
Sold from 1 December 2016 to 31 October 2017.
An unfastened screw could compromise the battery and cause overheating, posing a fire hazard.
You should immediately unplug and stop using the system. Visit the Lenovo website or call Lenovo on 1800954173 to determine if you have an affected product and to arrange for a free onsite assessement of the system to identify potential safety hazard and quality assessment.
11 January 2018
Sold at Officeworks from August 2015 to December 2017.
HP has announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. The potentially affected batteries were shipped with certain HP notebook computers and mobile workstations sold worldwide from August 2015 through December 2017 of which only one has been identified as being ranged at Officeworks. Not all batteries within this article are affected by the fault. The batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.
Please visit the following HP website where you can obtain further information and download the HP Battery Validation Utility.
HP will replace any faulty battery at no cost.
Please read the full safety announcement from HP here - Safety Announcement (HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program).
02 February 2018
Due to a potential safety concern, that under certain circumstances the charger may become separated from the pin plug while connected to a power socket, exposing live pins, we are initiating a voluntary recall on Comsol 4 Port Universal USB Travel Charger, COWCU4WH.
Consumers should stop using the travel charger immediately and return it to their nearest Officeworks Store for a full refund. Further, customers can call 1300 OFFICE (633 423) for assistance.
Affected AeroCool power boards have the following model numbers:
All units with a serial number starting with the letters CC or UC are affected. All units with a serial number starting with A are not affected, starting from serial number A1709000001.
Sold from April 2017 to August 2017 in stores and online.
Internal wiring is secured and connected to the socket-outlet(s) in a manner that does not comply with the relevant safety standards for electrical safety. There is a possible risk of electrical shock or fire.
Immediately stop using the power board and unplug it from the socket outlet. Return the power board to any Officeworks store for a full refund.