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At Officeworks, we aim to deliver you the very best products at everyday low prices.
We understand that there may come a time where you need to return a purchase from us and we want to make
the returns process as simple and easy as possible for you.
If you are not happy with your purchase from Officeworks, you can return or exchange it, or have it
repaired, or a service cancelled, in accordance with the terms below.
If you have changed your mind about your purchase, Officeworks will be pleased to offer you a refund or
exchange provided that:
Please note change of mind returns are not available for the following items:
The Australian Consumer Law protects consumers by giving them certain guarantees when they buy goods and
services. These are known as “Consumer Guarantees”. For further information, please refer to the Australian Competition and
Consumer Commission website.
You must provide proof of purchase to make a claim and Officeworks reserves the right to decline an
exchange, refund or repair where a fault is caused by misuse or neglect.
For Prepaid Business Services, you may cancel a service which you have activated and claim a refund for
unused services if there is a problem with the service. Requests for the cancellation of a service may
need to be submitted to the service provider.
If you experience activation problems with Prepaid Cards or Special Activation Codes provided by third
parties, we recommend that you contact the third-party service provider for assistance in activating
any credit entitlement, as Officeworks is unable to independently determine the validity of these
We want you to be 100% happy with your print and copy products. If you are dissatisfied with your print
& copy products, we will re-print your order for free provided that:
And if you’re still not happy, we’ll refund your money, no questions asked provided that:
Additional things to know:
Many manufacturers have dedicated support centres designed specifically to deal with issues in relation
to their products and may be able to provide a quicker assessment of, and remedy for, any issue with
your product. You may, therefore, prefer to contact the manufacturer directly, although you are not
obliged to do this. If at any time you are not satisfied with the manufacturers remedy in relation to
your legal rights, you can contact your nearest Officeworks store. Officeworks may also return the
product to the manufacturer to determine the nature of the problem.
Officeworks takes the privacy of customer data seriously. Please be aware that data (including, but
not limited to, images, music and video) may be lost during the repair process of electrical and
electronic products. It is the responsibility of the customer to ensure that all personal data is
deleted before the product is returned to Officeworks.
Information on how we collect, use and store personal information can be found here:
https://www.officeworks.com.au/information/policies/privacy-policy. Personal information
collected from you at the time of the return will only be used for the purpose of verifying and
processing the return.
Last Update: September 2018